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Privacy Policy

Last updated: April 2026

1. About This Policy

Oculus (Aust) Pty Ltd (ABN 14 681 800 724) operates SiteBuddy and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We collect information you provide directly, including:

  • Name, email address, phone number
  • ABN, business name, and address (for providers)
  • Insurance and licence documentation (for providers)
  • Payment information (processed securely via Stripe)
  • Job descriptions, quotes, messages, and reviews
  • Device and usage data collected automatically

3. How We Use Your Information

We use your personal information to:

  • Provide and improve the SiteBuddy platform
  • Facilitate connections between customers and providers
  • Process payments and manage disputes
  • Send transactional and service notifications
  • Verify provider credentials and compliance
  • Comply with legal obligations

4. Disclosure of Information

We share your information with the other party in a booking (e.g., your name and contact details with your matched provider or customer). We do not sell your personal information to third parties. We may share information with service providers such as Stripe (payments) and Google (mapping), and where required by law.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, or loss. Payment card data is handled exclusively by Stripe and is never stored on our servers.

6. Your Rights

Under the Australian Privacy Act, you have the right to access your personal information, request corrections, and in some circumstances request deletion. To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies. You can control cookie settings through your browser.

8. Contact

For privacy enquiries or complaints, contact our Privacy Officer at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.